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Microsoft Support
Every organization that utilizes Microsoft Technologies need support - Without a doubt!
The reality is that most companies cannot afford direct Microsoft support agreements.
This is where we come in - Your business's gateway to direct access to Microsoft Support, at a fraction of the cost.
Simple. Faster. Cheaper.

On Premise
Comprehensive Support for Your On-Prem Infrastructure
Running Microsoft workloads on-prem? Get expert support for your servers, databases, and applications without the high cost of a traditional Microsoft support agreement.
✔️ Reduce Downtime with fast issue resolution
✔️ Secure & Optimize your infrastructure
✔️ Expert Guidance for troubleshooting and maintenance
Cloud

Seamless Microsoft Cloud Support
Leverage the power of Azure, M365, and other Microsoft Cloud services with dedicated support tailored to your business needs.
✔️ Resolve Issues Quickly and keep your cloud running smoothly
✔️ Optimize Costs and enhance performance
✔️ Stay Secure with proactive cloud monitoring
Severity Response Time
A
Severity A - Critical Business Impact
Initial Response Time: Less than 1 hour.
For issues that severely disrupt business operations (e.g., complete service outages or major performance degradations) requiring immediate and continuous support.
B
Severity C - Moderate Business Impact
Initial Response Time: Less than 2 hours.
For issues that significantly affect operations without causing a complete outage, ensuring prompt attention during extended hours.
C
Severity C - Minimal Business Impact
Initial Response Time: Less than 4 business hours.
For issues with limited impact on day-day operations where workarounds exist, with responses provided during standard business hours.