Terms of Use

1. Agreement to Terms

By accessing or utilizing Second Opinion (the "Service"), an artificial intelligence-powered healthcare information assistant operated by Zephyr Global (Pty) Ltd ("Company," "we," "us," or "our"), you ("User," "you," or "your") expressly acknowledge and agree to be legally bound by these Terms of Use ("Terms"). If you do not unconditionally accept these Terms in their entirety, you are strictly prohibited from using the Service and must discontinue access immediately.

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2. Nature of Service

2.1 The Service provides:
(a) Algorithmically generated responses to general health-related inquiries;
(b) Non-diagnostic analysis of user-submitted medical images and reports;
(c) Basic symptom assessment and wellness information.

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2.2 The Service expressly excludes:
(a) Professional medical diagnosis, treatment, or clinical decision-making;
(b) Emergency medical services;
(c) Establishment of a physician-patient relationship.

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3. Critical Disclaimers

3.1 Non-Medical Purpose: The Service constitutes an informational resource only and shall not be construed as medical advice, diagnosis, or treatment. The Service has not been evaluated or approved as a medical device by the South African Health Products Regulatory Authority (SAHPRA), U.S. Food and Drug Administration (FDA), European Medicines Agency (EMA), or any other regulatory body.

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3.2 Emergency Protocol: In the event of a medical emergency, including but not limited to chest pain, severe injury, or suicidal ideation, you must immediately contact emergency services or proceed to the nearest medical facility. The Service is neither designed nor equipped to address emergency medical situations.

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3.3 Accuracy Limitation: While we employ commercially reasonable efforts to ensure response accuracy, you acknowledge that artificial intelligence systems may generate incomplete, inaccurate, or outdated information. You agree not to rely exclusively on Service outputs when making healthcare decisions.

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4. User Obligations

4.1 Permitted Use: You warrant that you:
(a) Are at least 18 years of age or possess valid parental/guardian consent;
(b) Will provide truthful and complete information when utilizing the Service;
(c) Shall maintain independent records of all personal health information.

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4.2 Prohibited Conduct: You expressly agree not to:
(a) Utilize the Service for diagnostic or therapeutic purposes regarding life-threatening conditions;
(b) Submit protected health information without proper authorization;
(c) Reverse engineer, decompile, or otherwise attempt to derive the Service's source code;
(d) Transmit any malicious code or engage in denial-of-service attacks.

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5. Data Privacy

5.1 Data Handling: We implement industry-standard encryption protocols for data transmission. Notwithstanding, you acknowledge that no electronic communication method is entirely secure.

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5.2 Data Retention: We do not permanently store user queries, medical images, or personal health information. Transient processing occurs solely for response generation.

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5.3 Third-Party Platforms: The Service operates via WhatsApp, and your use is additionally governed by Meta Platforms, Inc.'s terms and privacy policy.

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6. Intellectual Property

All Service content, including but not limited to text outputs, graphical interfaces, and proprietary algorithms, constitutes the exclusive intellectual property of Zephyr Global and is protected under South African and international copyright, trademark, and patent laws.

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7. Limitation of Liability

To the maximum extent permitted by applicable law:
(a) The Company's aggregate liability shall not exceed ZAR 100 (One Hundred Rand);
(b) We disclaim all liability for consequential, incidental, or punitive damages;
(c) No responsibility is assumed for third-party actions or service interruptions.

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8. Modifications

We reserve the unilateral right to modify these Terms at any time. Continued use following such modifications constitutes your binding acceptance of the revised Terms.

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9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts of South Africa.

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10. Contact Information

For inquiries regarding these Terms, please contact:
Zephyr Global (Pty) Ltd
Email: secondopinion@zephyrglobal.co

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BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS OF USE IN THEIR ENTIRETY. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY CEASE ALL USE OF THE SERVICE.